Can I make an exchange?
We can exchange the item for anything of equal or lesser value (with the exception of Wild & Roaming products- see below) that is available on our site in your desired size. If lesser, the difference will be refunded to you. The original and return shipping charges are non-refundable, however, we will cover the costs to send you the replacement item. If there is currently nothing available that appeals to you as an exchange, we can issue you a coupon code, with no expiration date, for the full purchase amount of the returned item that can be used toward anything on our site.
Wild & Roaming products can only be exchanged within the product line.
How do I make a return?
All returns must be made within 14 days of the delivery date. Merchandise must be unwashed and unworn.
Important: Prior to sending a return or exchange back to us, please e-mail firstname.lastname@example.org with the following information:
Name on order:
Email on order:
Date order was placed (must be within 14 days of delivery date):
Reason for return
*Customer is responsible for return shipping costs, however, if you opt for an exchange, we will cover the costs to ship you the replacement.
When will my purchase be refunded?
Refunds are issued upon return tracking number being provided for return shipment or failing that, upon receipt of return. You will be notified via e-mail that the refund has been processed. Please note that banking institutions may require additional days to process and post this transaction to your account.
Are there any items that cannot be returned/refunded?
At this time, all of our products can be returned/exchanged, with the exception of stickers. Stickers are final sale and are not eligible for return or exchange.